Refunding a payment

Apr 29, 2014 9:12 pm

Sometimes you may need to refund payments for credit cards that have already been processed. To do this, simply credit a payment from the History subtab. When you refund a payment, you can specify the amount to refund, which lets you refund any portion of a payment.To refund a processed payment, take the following steps:

  1. Click on the Gateway subtab, History subtab. The processed order payments appear.
  2. Click the Refund link next to the order you want to refund. The details of each order paid by the customer appear, including the amount of the payment.
  3. In the Refund field(s), enter the amount you want to credit to the customer.
  4. In the Comments field, enter the comments that detail why the customer is receiving a refund to keep a record of refunds.
  5. To credit the customer, click the Submit button. The system displays the details of the refund if it is successful.
  6. Click Done to return to the History subtab.