Trouble Ticket Module Introduction
The Trouble Ticket module is designed to help you add, manage, and fix website problems. As issues are identified, you and your customers should add new issues to this module. You can then use this module to identify, fix, and communicate solutions for each issue through this module. This will help increase communications as well as reduce the time between communications on individual updates.
This module also makes sure problems get taken care of by assigning them to specific people. That way, someone in the organization is made responsible for the issue, which assures that each issue is properly addressed.
All of the information entered into this module is stored forever, allowing you to go back and see which issues have been corrected and which ones are stilling awaiting an administrator.