Understanding why a website id displaying â

May 26, 2014 2:00 pm

If you see ’ in your email or webpage it is likely that something was copied and pasted from Word. MS Word uses smart quotes, which are more attractive quotation marks. This feature causes apostrophes, when copied and pasted somewhere else, to be replaced by a character that looks similar to an apostrohpe - for example an acute accent or a single right quotation mark. These replacement characters may not be understood by a web browser or email client due to the defined charset.

Here are a couple solutions to the ’ problem:

  1. Manually replace all smart quotes with regular quotes. After you've pasted your Word content, go through and remove all the quotes and manually replace them inside your WYSIWYG editor.
  2. Turn off smart quotes in Microsoft Word. To do this, perform a quick Google Search for "Disable smart quotes in Word (The version you are using)".
  3. Paste your text into WordPad or TextEdit and make it plain text.
  4. Try to configure your email client to send emails encoded in utf-8. Depending on your email client, this may or may not be possible.

Also, click here for more information on character sets.